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24 x 7 Support
Get your system up and running with minimum downtime and get your problem resolved on the first call. When you contact Tangent Tech Support, we will ask you to participate in limited, phone-based troubleshooting to help identify the cause of the problem. Tangent Tech Support's focus on remote troubleshooting helps minimize overall system downtime. |
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ADVANCE PARTS EXCHANGE
The Advance Exchange Service provides replacement units for defective computer systems or components. Tangent Tech Support determines your system needs to be replaced with a warranty-replacement system, TANGENT will ship a replacement. Advance Exchange is available if you purchased the service for your Tangent hardware.
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IMAGE PRE-LOADING
Software images can be pre-loaded onto a customer’s hard drive. Tangent will, if requested, maintain an image backup. The original software is returned to the customer. The image will then be used for installation on additional units.
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SELF
MAINTAINER PROGRAM
The Self Maintainer Program is designed
for customers with in-house technical
expertise in diagnosing and servicing
computer systems or customers who are
capable of installing parts. Contact Tangent
Tech Support to request your warranty replacement
part. We'll ask you a few basic troubleshooting
questions to confirm your diagnosis before we ship
the part to you.
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ON-SITE TECHNICIAN
An on-site technician may be sent to
replace defective parts and verify
system functionality. On-site Service is
only available for those computers that
purchased on-site service coverage and
is dispatched at the discretion of
Tangent Technical Support. |
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HARD
DRIVE PROTECTION PLAN
Using the Hard Drive Protection, you are
not required to return your failed hard
drive in order to receive a replacement
hard drive. The Plan only covers
computers under warranty. |
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DEPOT
REPAIR
Once Tangent Technical Support has
determined your computer requires a
warranty repair, an RMA number will be
provided. After receiving the shipping
instructions from Tangent, you simply
package and ship your unit to the
designated Tangent depot repair
facility. Shipping material is
dispatched at the discretion of Tangent
Technical Support. |
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MPC
WARRANTY REPAIR
Tangent provides repair support and part
replacement/acquisition services for MPC
models 434, 424 and 414. There is a $120
flat rate repair fee as well as part
replacement costs (if necessary) for the
aforementioned All-In-One units. Costs
are determined on a per unit basis. |
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OUT
OF WARRANTY REPAIR
Tangent provides repair support and part
replacement/acquisition services for Out
of Warranty Tangent units. There is a
$175 flat rate repair fee as well as
part replacement costs (if necessary).
Costs are determined on a per unit
basis. |
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OTHER PRODUCTS
Tangent provides a limited warranty on
non-Tangent Manufactured parts or
peripherals purchased through Tangent.
Tangent warranties these products for a
period of thirty (30) days from date of
invoice. After 30 days, warranties, if
provided, are available from the
original manufacturer.
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ACCIDENTAL DAMAGE PLAN
The Accidental Damage Plan provides
coverage for labor and replacement costs
of defective parts following unforeseen
accidental damage from liquid spills,
impacts, power surges (when protected by
an operational surge suppressor),
cracking or shattering of the LCD screen
or other similar accidental events.
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